mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service. mHelpDesk is the #1 rated, best field service management software; Get organized and win more jobs with scheduling, dispatch, invoicing, and more. This happened on almost 2 dozen accounts at the same time. Number of IP addresses: 30,000 We're grateful for your business over the past few years and we're sorry to hear that the value is no longer there for you.
Our company had lost thousands of dollars by implementing this application.
The CRM itself is junk......... Like I said Run Run Far away. We're happy to hear that you're having a good experience mHelpDesk's billing and invoicing! Thank you for the suggestions - we will pass them along to our Product team for review. All of a sudden one day we wouldn't be able to open the new generated invoice to send it to the customer.
Please let our team know if there is anything else we can do to help. Leslie, thank you for taking the time to leave this review. Brooke at mHelpDesk: Hi! There is no direct line to the tech department so any serious glitches that cannot be solved by chatting in you have to send an email or submit a ticket. They entered all our information for us to get started and then it took months for us to get it the way it would work for us.". HI GOOD DAY MS ROCHELLE IS RANKING THE BEST FUNRAISER I KNOW OFF THERE ARE SO MANY SCAM FUNDRAISERS OUT THERE BUT ONLY 1 TO TRUST AND THAT ONE IS-MHELPDESK;PLEASE TAKE MY ADVICE STAY AWAY FROM GOFUNDME;CROWDFUNDING;YOU CARING ETC AND ALL THE REST ARE JUST CROOKS AND THEIVES ESPECIALLY WEPAY COMPANY COME JOIN ME WHERE I AM THE BEST EVER MHELPDESK THEY RANK 1 MILLION PLUS ALL OVER YOU THANK YOU. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status. Even when the feature I asked for wasn't available the support team helped me get to place/people to request it for the future! We're happy to hear that overall your experience with mHelpDesk has been a good one. We pride ourselves on focusing on customer support, so I will pass your feedback to that team to see how we can continue improving our service. Even better, I can have clients pay me on the spot." The sales process was handled by Dominic who listened very attentively and recognized that I don't purchase based on "fire sale" sales methods. Rochelle began her career with mHelpDesk in July of 2015 as the Vice President of Marketing. Over 12,000 customers use mHelpDesk to run their business more efficiently. We're glad that the reporting and other parts of mHelpDesk has been #moneywellspent for you and your team. Admin User: 12:30 PM . Mhelpdesk for I-phone/Android mobile app is a field service management third-party tool, which is not specified for managing Microsoft/Office 365 account. The people at mHelpdesk over promise and the software under delivers. And the mapping tool pretty much makes me want to cry tears of joy. You can literally chat in from your login and talk to someone who can help you pretty quickly. Our in-house product experts will get you up-and-running today. Run Run far away! I've used it for over 2 years because my lead company requires me to. This isn't the experience we want our customers to have with our product. Looking for more information about mHelpDesk or have a question about your account? While the tutorials could be better to walk you through setting up and utilizing the system, customer support is always there. They are there to take your money, provide support to users to be able to use it as it is, and that's it. Thank you again for taking the time to let us know. But we submitted 5 tickets on this invoice issue before someone even gave us a workaround and that was after I called them and made some noise. Also to use as a key Reporting Tool to see how each Tech is doing. mHelpDesk is excited to announce Rochelle Sanchirco as CEO.
He was an excellent sales person. Data is updated automatically so that everyone is on the same page. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. good company with some glitches in their platform.
This are not small issues, this makes everything harder. No service was provided and I had to cancel after the second phone conversation to find out that they can not help us or give us what they initially promised. It integrates with your website & company email to provide […] I have been using mhelpdesk for almost 2 years, i think.
Check your own schedule or your team's schedule, and create new jobs and appointments directly within the app. And all they do is tell me to send an email with my feedback. 94% vindt het antwoord online. Not only did mHelpDesk have all our Deal Breaker features, but it had more than we thought we needed. As you mention, we are always finding ways to improve the software, and you should see additional improvements in the coming months.
Do not give this company your Credit Card. Please let us know if we can help you get up-to-speed with any other features. Chris, thank you for review. This release contains bug fixes and an improvement that aims to speed up your workflow. Great customer service Requires great software Learn More “55% of customers would cease buying from a company that provides poor customer service” (2012 American Express Global Customer Service Barometer) What is My Helpdesk?
Time to get organized! - Lisa T. (Owner @ Appliance Rescue), "With mHelpDesk I enter the work once and I'm done. I have to say that the potential of this platform almost seems limitless. Sync our mHelpDesk schedule with Google Calendar for extra efficiency.
"The people seem to be the biggest asset the company has because we have been able to contact them constantly and they are very polite and resolve out issues whether it be over the phone or over chat. REALLY??! ", "Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support.
Work order management solutions from mHelpDesk will help you win more jobs, organize your business, and impress your customers. :). Good if you want very basic use and do not have much computer knowledge. With our innovative offline feature, your team can continue to work even when a wifi or cell signal isn't available.
Selena was extremely qualified in our initial training on use of the software. - Nancy S. (Owner @ Vantage Landscaping), "We have been using mHelpDesk for 2 years and it's really helped my company get organized. $2.99/month for a 3-year plan. We update the app every few weeks to maximize performance and user happiness. Stel je vraag aan onze Digitale Assistent. Number of servers: 900 The professional quotes included are so much better than our old, carbon copies." Super Frustrating and I am a very angry Customer who got scammed. Elizabeth - thank you for sharing your concerns. What they promise over a phone conversation is not what they can provide. mHelpDesk has really made keeping track of jobs and assign jobs to maintenance technicians an easy process.
When the work is done, you can turn the estimate into an invoice with a few button clicks. Explore 790 verified user reviews from people in industries like yours and narrow down your options to make a confident choice for your needs. Thank you for your business! They are super helpful and hands on when needed. Kies een product en we begeleiden u naar de beste oplossing. It freezes up constantly. App Hulp vragen openen It doesn't save information even after I save it and wait and save it and wait. Bezoek de pagina 'Bestelstatus' voor informatie over een bestelling bij de Apple Online Store. As a technodummy, I finished the call and understood everything I had just heard.
Disclaimer: mHelpDesk uses your GPS in your phone - continued use of GPS running in the background can dramatically decrease battery life. They’re no longer associated w HomeAdvisor. Hi Margaret, we are happy to hear that mHelpDesk is helping you run your business better! Estimates, for example, is a great tool. We are a garage door company that has been in bussiness over 4 years we have never had a charge back, but with no notice chase wont accept our payments. From the office to the field, we help you manage your work orders with one easy-to-use and affordable software solution. We are a Large Commercial service company since 1997. Copyright © 2020 Apple Inc. Alle rechten voorbehouden. Unlike our last Field Management Software, which had not changed in 10 years, mHelpDesk is … By keeping all of your lead, customer, and job details within the app, your team always has the information they need. I Called 4 times to cancel my account. We're sorry to hear that mHelpDesk is not meeting your expectations. Individual & Family Services, 1-10 employees. If you ever need any help or have any questions our team is here to help! It can NOT be customized to the user's desires as the forms and reports are not user friendly. What Voice Mail? Thank you for your business!
Not an mHelpDesk customer yet? Please let us know if there is anything we can do for you in the future, and we hope we may have an opportunity to work together again down the line. Also when we delete the original invoice it erases all the invoices that have been generated and sent out to customers since the original invoice was created.
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